FAQ

~ How do I place an order?

If you would like to place an order please fill out and submit the order form via out 'Contact' page. Alternatively, you can send us an email with a picture of what you are after to sarah@thesweeterside.com.au.

~ What information do you need from me?

To provide an accurate quote, please kindly provide the following information (if known / applicable):

-          Type of event (e.g. 21st Birthday, Wedding etc.)

-          Event theme;

-          Event date;

-          Whether the cake is to be served as dessert or after dessert;

-          Number of guests attending;

-         Type of cake covering (Buttercream or Fondant).

~ How much time do you need for orders?

At the sweeter side we are fairly flexible regarding notice for our sweet treats. However, generally we would prefer at least a month for wedding and novelty cakes, and one week's notice for cupcakes and cookies.

~ Do you have a shopfront?

Given we are a small business, we do not have a shop front as such. Consultations for weddings are by appointment only in Winthrop, WA.

Photo gallery's on this website are constantly updated to allow you to view our recent cake orders!

~ Do you offer delivery?

Orders such as birthday cupcakes, novelty cakes, birthday cakes, cookies etc. can be picked up free of charge from Winthrop, WA. If you are unable to pickup your order, we may be able to deliver your sweet treats for a fee subject to availability (usually between $30.00 - $75.00). Alternatively, Perth Couriers offer refrigerated transport services.

Wedding cakes & wedding bonbonnieres are personally delivered to the venue. Delivery and setup is $50.00 to the Perth CBD and $75.00 to the Swan Valley. Delivery estimates to venues outside the Perth CBD & Swan Valley area can be provided upon request. The Sweeter Side will contact the venue a week before the wedding to confirm the time to deliver & ensure that the cake table will be setup.

~ Can I have different flavours on different tiers of my cake?

Yes, our sweet customers are able to choose different flavours for each tier, at no additional cost.

~ What types of cake flavours are available?

The following are our sweet signature cakes:

-          ‘Sweeter Side’ signature chocolate mud cake, with handmade chocolate ganache;

-          ‘Sweeter Side’ signature caramel mud cake, with handmade salted caramel ganache;

-          ‘Sweeter Side’ signature white chocolate mud cake, with handmade white chocolate ganache;

-          ‘Sweeter Side’ signature fruit cake;

-          ‘Sweeter Side’ lemon yoghurt cake;

-          ‘Sweeter Side’ red velvet cake; with handmade cream cheese filling.

Other cake types are available upon request.

~ Do you offer nut free, dairy free and gluten free options?

Unfortunately, we do not have capacity to offer nut free, dairy free or gluten free cake options. Our cakes are prepared in a kitchen where the equipment, at some point, has come into contact with nuts/gluten/dairy.

~ How should I store my cake / cupcakes?

Fondant cakes, fondant covered cupcakes & cookies should not be refrigerated and stored at room temperature. This also includes cakes with fondant flowers. Do not keep fondant flowers in the fridge, as sugar flowers don’t like humidity. Any sign of moisture will cause the flowers to soften and go limp.

For buttercream covered cakes & cupcakes, it is best to keep them refrigerated where possible. Remove from fridge to allow to come to room temperature 30 minutes before serving.

All orders are best consumed within 24 hours of pickup.

~ Is there a minimum order for cupcakes?

Yes, there is a minimum order of 12 cupcakes.

~ Is there a minimum order for cookies?

Yes, there is a minimum order of 20 cookies.

~ What are the terms of payment?

Wedding cakes (including wedding bonbonnieres & sweet candy bar tables) – 50% non-refundable deposit, with the balance payable one week prior to the occasion date.

Novelty cakes – 50% non-refundable deposit, with the balance payable one week prior to the occasion date.

Cupcakes & Cookies – Full payment upon placing order.

~ What is your cancellation policy?

The 50% deposit for wedding and novelty cakes is non-refundable.

Cupcake & cookie orders can be cancelled two weeks prior to the scheduled occasion date, with no penalty. A full refund will be provided.

~ Is your premises approved for food preparation?

The Sweeter Side's kitchen facilities have been inspected & approved by the City of Melville. Regular inspections are conducted by the local health inspector. The Sweeter Side holds a "Certificate of Registration of a Home Based Food Business".